Interview with Faye Steele, SWIFT Senior Administrator for the Appropriate Body Service

“With this essential relationship with our schools in place I believe in a relentless unwavering determination to procure the information we need on time and to meet our deadlines and tracking.”

​Faye's passion for admin systems started with her HND in European Business Administration at her local college in Torquay.  Taking these new skills and deciding to pursue temporary contracts was a key factor in building resilience and learning to embrace change and the ability to hit the ground running.   Faye’s roles were naturally streamlined and focused within HR and Education, and after taking a year out to backpack around the world, she returned to the world of education, joining a commercial training organisation that supported small businesses.  Her skills developed beyond administrative processes, into adult training, NVQ assessing and new business advice and guidance. 
 
Life changed dramatically when her first son was born and she kept her mind busy by helping with the admin tasks for a local HR consultancy. Once her children were of school age, Faye pursued new opportunities and contacts in primary education and joined Riviera Education Trust as CPD Administrator and Clerk to the Board of Directors and is still part of the Trust today.  Her role developed over the years, working within the Strategic Partnership, under the umbrella of SWIFT and the Appropriate Body for Kingsbridge Teaching School Hub. 
 
Fast forward four years and Faye was promoted to the Senior Administrator Lead for the Appropriate Body, enabling her to be involved in the integration of the Colyton and Kingsbridge Teams into one Appropriate Body Service (AB) and to design and coordinate the integral systems for the SWIFT AB Team.  
 
At this moment in time Faye feels super-lucky to be working with a wonderful team committed and passionate about education and supporting teachers to become the best teachers that they can be.  To play a part in that supportive development of teachers and in turn, the future of children's education, gives Faye true meaning in her working life – not least on a December morning!
 
1. What skills and experience do you bring to your role as Senior Administrator of the SWIFT Appropriate Body Service?
I think being organised is a key function of my job. From my working history, I have undertaken a number of admin roles in different settings, and I liked learning something new in every role. I always apply myself and enjoy learning something new and I consider tasks like project management. I look at the end goal and the end of the academic year and think, what do we need to achieve by the end of this year and work backwards to complete task on a termly basis.  Having worked in the role with SWIFT for four years, it works well to breakdown those tasks and achievements each term.
 
I think it helps that I am reflective and constantly looking at our systems in place and thinking how can we make this work better? How can we easier track that information? How can we manipulate the information we have to make sure that all the parties in our AB Team can access the information they need to be able to do their job effectively.
 
Being reflective and constantly reviewing our practices to be as efficient as possible for all participants is something I have refined.  My job is very much about tracking all of the information and based around an integral system, which was essential when we recently joined the two Appropriate Body Services to become SWIFT AB, it was helpful for me to apply that reflective approach to the systems to ensure that we have learned lessons from the two AB Services and looking and deciding what works best from both.

2. What do you find to be more rewarding?
That is tricky! Lots.
 
I feel very lucky because I get to work with ECTs, Induction Tutors and Headteachers, as I am the first port of call for them for the SWIFT Appropriate Body Service.
 
Most ECTs glide through their induction period, but some have a little wobble, and some wobbles can sometimes snowball, so I am glad that I am their contact to advise and help them with the guidance that we use and to signpost and allocate them to either our primary or secondary leads where necessary. Where I am not entirely sure of a query, I can always contact the Early Career Teacher Programme Team.
 
I find it rewarding knowing that I have made the ECTs’ induction a bit easier and proactively supported them when they needed some help, because my job revolves around those integral systems. As a tracking and spreadsheet queen, I can also help my Team by smoothing the work of SWIFT AB Leads: Tania Cox, Chris Barnett, and Jen Knowles.
 
So, I like to think that I get rewards from all ends of the scale. 

---

3. How do you ensure compliance with Department for Education statutory induction requirements?
Obviously, I need to understand the statutory requirements in the first place and keep up-to-date every time anything changes.
 
The biggest factor for me is building good relationships with our ECTs, Induction Tutors, and Headteachers to start with, which probably begins with good communication and ensuring that their first email communication from me is friendly and straight to the point. We understand that our colleagues in schools are busy people, and it is important to provide the right information at the right time, and obviously always offer support, and that they know that I am here to help them and to build on the relationship. 

With this essential relationship with our schools in place I believe in a relentless unwavering determination to procure the information we need on time and to meet our deadlines and tracking, and that all the tracking information is available so that we know whom we need to contact, by when, and what information is missing.
 
4. How do you develop your relationships with Schools and Mentors?
Yes, so building on the previous question, it starts with effective email comms, and making sure all stakeholders have all the right information they need from me at the right time, as we understand they are busy people. It is also about acting promptly if they ask a question or need something, that it is provided promptly and followed up in a timely manner with a continual offer of support. Always understanding that we know what we are asking of them, especially at busy times. 

5. What have you found to be the most significant update from the new statutory guidance issued earlier this year?
I think the most significant update is that the Early Career Framework has changed to the Early Career Teacher Programme (ECTP), which integrates Initial Teacher Training (ITT). Although ITT is not my strand of work, there has been a huge change in vocabulary and terminology, and I had learned to navigate and understand the changes and what they mean, but also understand that our ECTs, ITT Induction Tutors and Mentors are going to reach out to us and ask when they are uncertain too.
 
I understand that there is an obvious learning curve here for us all, but I think what has impacted on my day-to-day work the most is that the Teacher Regulation Agency (TRA) and Department for Education (DfE) have changed the core tool that we use to report. Working through these changes was a huge piece of work last summer, and also the way that we report our ECTs induction start dates and pass dates when they leave and move onto a different school. It has been necessary to adjust our admin processes accordingly and ensure that we are recording the correct information at the right time and manipulating it in a format that we can easily upload and report in time for the DfE.​

We thank Faye for an insightful interview, and it is reassuring to know that SWIFT Appropriate Body Service is managed with such thoughtful care and insight adapting to all the updates and changes as they occur.

Interview by Jude Baylis, SWIFT Executive Assistant